Frequently Asked Questions

I have seen your advert and would like more information on timber windows. What do I do next?

You can contact us by phone, email or the Contact Us form on our website, and we will be happy to arrange an appointment for you with one of our experienced sales team.

I am worried that you may try and sell me something I do not need.

At Stanbrook & Nicholson we offer a friendly, honest and reliable service. There have been occasions when home owners believe that they need to replace all of their windows, and after a short survey, we have advised them that repainting the windows is all that is needed. Our whole approach encourages our customers to feel relaxed, at ease and not intimidated by pushy sales people, but to instead feel fully assured by our integrity and bespoke services.

What happens next?

We will provide you with a written quotation, including a full specification of your product and project needs. This will be a fixed price quotation and not an estimate.

Do you make your own products?

All of Stanbrook and Nicholson’s products are custom-made at our factory in West Horsley.  We welcome visits by our customers to see just how we produce your products, as we are very proud of what we do.  If you would like to arrange a factory tour, then please phone our office and make an appointment at your own convenience.

I want to go ahead with the order, is there any thing else I need to do?

We will send you an order confirmation form with all the details of your order. Once you have checked that all the information is correct, please and return sign the form to us. As soon as we receive the signed confirmation then we will begin the process of making your bespoke products.

Do you install your products?

Our experienced installers are renowned throughout the South East for maintaining high quality installation of all Stanbrook & Nicholson products. Fitting dates for your products can be arranged at the point of order.

If you require any further information, please do not hesitate to contact us.